![]() ![]() (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. ![]() Healthcare segments of Walgreens Boots Alliance, Inc. Participates in project meetings as necessary.Įxecutes and conducts emergency notification and workforce recovery procedures in the event of disruptions (weather related outages, system failures, etc.) to our business at any of our locations. Utilizes established communication tools to complete administrative tasks along with updating and maintaining schedule changes and trades, overtime and voluntary time off, and other manual adjustments into the WFM systems.Įscalates any service level impacting challenges to appropriate parties upon learning of the issue and participate in and communicate resolution strategy. Performs audits of reports and maintain data integrity of related WFM systems with necessary adjustments including the maintenance of existing team members defining new team members as necessary moving team members when they change departments removing separated team members and maintaining agent skills, availability, and time off parameters, etc. Offers process improvements in order to eliminate manual processes and focus on consistent quality and efficiency. Responsible for Approving requests or provides alternative recommendations for future offline activities (training, coaching, etc.), adjustments of breaks lunches, and other scheduling accommodation requests based on historical trends, staffing availability and forecast demand.Īnalyzes and reports on scheduling and staffing trends to provide Operations with overall coverage improvement recommendations and efficiency strategies at the seasonal, monthly, weekly, daily, and interval level. The role is capable of making decisions that will balance cost and service ensuring proper scheduling for the contact center. This role is an entry level scheduling position requiring the use of the Workforce Management System functionality to aid in the processing of Scheduling tasks including offering overtime, voluntary time off and scheduled adjustments related to day to day schedule management within our contact center teams. ![]()
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